We've been lucky enough to work with some wonderful organisations and some really interesting projects. While we can’t always disclose who we’ve worked with, we can tell you broadly about the type of engagements we’ve had.
Holly Connects is a leading provider of automated software voice platforms. Holly's customers include Telstra, Vodafone, American Express and other Global-500 companies. They rely on Holly's software for 24x7 mission-critical customer interactions handling over a billion calls annually. Holly's products support speech recognition, voice-over-IP and open standards such as VoiceXML.
Encompass provided a number of services to Holly:
- Team establishment: recruitment of full-time and part-time staff and establishment of test strategy and test processes
- SDLC process improvement: review and continuous improvement of SDLC processes within Holly's iterative and incremental development methodology. Encompass made broad contributions to processes across requirements, design, development and testing.
- Test management: Encompass staff were responsible for test management of all Holly's major software releases for over five years. Major projects included releases of flagship Holly Voice Platform plus a series of custom software releases to Telstra and other Holly customers in North America and Europe.
Our Encompass Testing team have a long and successful history in testing authentication related technologies – particularly for Public Key Infrastructure (PKI) deployments.
We were recently engaged to lead the testing for one of Australia’s largest PKI deployments, which already has over 300,000 users across multiple businesses. We worked very closely with development teams across multiple organisations, and with client stakeholders from government departments.
We are proud to have been part of this project which was delivered on time, to specification and has resulted in exceptionally rapid user take-up.
Large government department critical services provider
This government department was facing issues with continual delays in software deployments, primarily due to issues with environment setup and release instability that delayed user acceptance testing rounds.
The department looked to Encompass for a solution. We established a technical test team that took ownership of the entire technical test environment as well as performing automated regression testing and manual testing of new functionality prior to handover to UAT.
The end result was that the overall testing timeframe decreased, the majority of software defects were found and resolved early (within a 2-week timeframe) and the UAT group was able to commence testing without experiencing any delays. Releases began to ship on time and with a more reliable level of quality.
Financial institution with retail outlets and online banking facilities
Encompass were engaged by this financial institution to remedy issues in their UAT. We quickly established that the deployment criteria were unclear and that UAT was applied only in ad-hoc fashion for software projects.
We defined a high-level UAT strategy and formalised a release process with transparent ownership and accountability within the process. We worked with the project office team on two major projects, defined some clear quality gates as well as easy to follow templates and established clear release criteria for subsequent projects.
Deployment decisions became much easier and there was much greater visibility of the test process. Stakeholders knew what was expected of them and when. Subsequent external audits praised the strength of the new process.